Expediting work injury claims ahead of new Singapore Work Injury Compensation Act effective 1 January 2021
Reduces claims processing from 21 days to just 48hrs
SINGAPORE – Charles Taylor Claims Services (“Charles Taylor”) today launches a bespoke workers compensation claims solution ahead of Singapore’s revised Work Injury Compensation Act (WICA) which comes into effect from 1 January 2021.
Charles Taylor provides a specialized claims processing solution to insurers and its IT portal is powered by cutting-edge technology which can be customized to meet internal and regulatory reporting requirements.
The new Act will see several changes taking place and one of the key changes affecting insurers directly is the processing of claims.
Previously it was carried out by both insurers and Singapore’s Ministry of Manpower (“MOM”), but from 1 January 2021, the claims processing will be carried out entirely by the insurers.
This change will remove any duplication of work done and ensures that paperwork is processed efficiently through one party.
The new claims service is led by Jane Hegeler, Business Development Director of Charles Taylor. She said today: “As law and regulations change, the process tends to become more onerous, and we understand that it is more challenging for insurers and brokers to manage their claims in-house. However, this change is in line with Singapore’s wider goal to become a global leader in workplace safety, and we are fully supportive of it.
“Our claims solution is designed to help the insurance industry keep up with the changes, and we believe it will play a vital role in transforming how work injury claims are processed in Singapore.”
The service incorporates specialist claims handling, validation, and proactive medical case management for specialized Workers’ Compensation claims. With a specialized team handling the claims based on MOM’s requirements, the turnaround for a legitimate claim to be processed is reduced from 21 days to 48 hours.1
Jane Hegeler added: “Our experienced and qualified team works with purpose-built systems and processes which are tailored specifically to workers’ compensation claims guideline set by MOM. We can also provide “live” access to claims data via portals that can be accessed by insurers and brokers alike.”
Our service provides a specialist claims handling solution to relieve internal pressure, allowing companies to focus on their core business of underwriting and client delivery. This support enables our handlers to effectively review, manage and process claims in a timely manner.”
The new offering expands Charles Taylor’s award-winning global medical and security assistance, claims handling and risk management portfolio.
Jody Baker, Chief Executive Officer of Charles Taylor Assistance Claims Services, said: “This development is an important part of our ambitious growth agenda and commitment to provide insurers and employers with end-to-end solutions that meet niche needs.
“We’re delighted to offer clients the extensive experience provided by Jane Hegeler who brings decades of award-winning medical case management and claims investigation.
“Our global reach, local knowledge and technical expertise sets us apart from other providers in the Workers’ Comp service sectors and provides a cost-effective option to insurers.”
 Processing time is subject to the submission of the complete set of supporting documents